Advanced Vision Care in DeSoto, Texas

The Dr seemed nice enough, and so did the some of the office staff. There was an issue with the cost of the frames, and that lady was extremely rude. First my son went for an exam and we priced him some frames and lenses. I went home, but then decided to place his order on hold, because I had an appointment and I wanted to be sure that is what he really wanted. At over 200 for the pair, ya kinda want to be sure. I also want to clarify that I have VSP vision, so they have better payouts than others. Then I went in for my eye exam, and I needed a small prescription, mostly for computer wear. After hearing that mine would be over 250, after insurance I decided to wait. I gave the go ahead to order my son's pair. I left there and decided that I needed a few things from Costco before going home. I checked the price there, and they were so nice and really were very helpful on finding me the best price, and not going for the biggest take home. The digital coating at Costco is .02 cents, compared to this office at a whopping 150.00. VSP covers only 75.00 of that, so their product is priced well above so they can turn out a huge profit. So I decided right there to order from Costco. They sent the order through that night and for mine and my son's glasses with all the extra coatings was 134.00!! So, as you can imagine the savings is worth the membership alone. But if you already have a membership I would suggest going there for the prescription. So I called the very next morning to cancel my order, less than 24 hours later and Tracey (the eyeglass salesperson) was very rude. I had to call my insurance company to facilitate the process because they were so incorrigible. Even though it was less than 24 hours. So they cancelled the glass order because to be honest it wouldn't have went through anyway because Costco's hit the night before. I was then on the phone with my HSA to see what I had left and there was their charge still on there from the original down payment. I had to call this rude person again. To which she then proceeded to tell me how on the front door it states "No Refunds". I had an order that she didn't even process and then never bothered to refund it. Not only that my HSA wanted a reason for the 2 charges, Costco and Advanced vision. She finally told me she would have the doctor call me, and I told her I didn't care who called as long as the money was returned for services not rendered. As you can imagine I will never refer anyone to this establishment and my family will never return. This place is a joke.